New products sold on Gamers.ge come with a warranty of up to 24 months, used products with a warranty of up to 1 month. The warranty starts on the date of purchase. The start date and the length of the warranty are stated on the warranty card you receive with your purchase.

What does the warranty cover?

If a technical defect appears during the warranty period, the store will repair or replace the item. The warranty covers:

  • Repair of the item;
  • Replacement if the item cannot be repaired;
  • Free removal and reinstallation of the item.

If the store does not have a product of the same brand and manufacturer, the defective item will be replaced with a product of another brand with similar features and value. If a similar model or product with the same features is not available at all, the customer will receive a full refund.

The warranty applies only to damage caused by technical defects.

Turnaround times

  • Hardware diagnostics take 1-10 business days.
  • Items received under warranty are tested and serviced within 10 business days.
  • If a replacement part has to be ordered from abroad, the waiting period for the repair will be 30 (thirty) calendar days.

Warranty card

To receive warranty service, you must bring the warranty card along with the defective item. Service is provided at the store address stated on the card.

When is the warranty not valid?

Warranty service will not be provided if:

  • The product warranty period has expired;
  • No warranty card is presented;
  • The data in the warranty card has been deleted or altered;
  • The damage is caused by power grid problems (voltage above or below 220–230 V) or by moisture getting into the device;
  • The damage is physical — for example: broken, cracked, crushed, dropped, scratched, burnt, melted and/or liquid-damaged;
  • The fault is software-related (Windows has a virus, the system has been wiped or reinstalled). The warranty does not cover the operating system;
  • The manufacturer's recommendations regarding usage have been violated (insufficient power supply, cooling, etc.);
  • The monitor has fewer than 5 dead pixels.

Returns and shipping

  • Sold items cannot be returned. If a technical defect occurs, warranty service applies: the item is repaired or exchanged under the terms described above.
  • Claims will not be considered if the customer breaches the warranty terms.
  • The store does not reimburse shipping costs during warranty service - the customer is responsible for shipping the item themselves.

Questions?

Contact us by phone or WhatsApp: +995 599 088883, email: [email protected], or message us on Facebook. Address: 53b Ketevan Dedopali Ave, Tbilisi.