Products listed on Gamers.ge have a warranty period ranging from 1 week to 1 year. The period starts from the date of purchase of the item. The expiration date and duration of the warranty service are indicated in the warranty card, which you will receive with the purchased item.

What does the warranty cover?

If a technical defect is found in the item during the warranty period, the store undertakes to repair or replace it. The warranty obligation includes:

  • Repairing an item;
  • Replacement/replacement if repair is not possible;
  • Free installation/dismantling services.

If the store does not have a product of the same brand and manufacturer, the defective item will be replaced with a product of another brand with similar features and value. If a similar model or product with the same features is not available at all, the customer will receive a full refund.

The warranty applies only to damage caused by technical defects.

Deadlines

  • Hardware diagnostics take 1-10 business days.
  • Testing of the item received under warranty and provision of warranty service takes place no later than 10 business days.
  • If it becomes necessary to order a damaged component from abroad, the waiting period for repair will be 30 (thirty) calendar days.

Warranty card

To receive warranty service, you must present the warranty coupon along with the defective item. Service is provided at the store address indicated on the coupon.

When is the warranty not valid?

Warranty service will not be provided if:

  • The product warranty period has expired;
  • No warranty card is presented;
  • The data in the warranty card has been deleted or altered;
  • The damage is caused by a malfunction in the electrical network (voltage is higher or lower than 220-230 volts) or by mechanical damage;
  • The damage is physical — e.g. broken, cracked, dented, burned, melted, and/or liquid damaged;
  • The fault is software (Windows is infected, the system has been deleted or rebooted);
  • The manufacturer's recommendations regarding usage have been violated (insufficient power supply, cooling, etc.);
  • The number of dead pixels on the monitor is less than 3.

Return and transportation

  • Sold goods are not subject to return - in case of a technical defect, warranty service applies: repair or exchange of the item in accordance with the conditions described above.
  • Claims will not be considered if the user violates the warranty terms.
  • The store does not reimburse shipping costs during warranty service - the customer is responsible for shipping the item themselves.

Questions?

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