Gamers.ge's warranty is up to 24 months on new products and up to 1 month on used products. The warranty starts on the date of purchase; the start date and the length of the warranty are stated on the warranty card the customer receives with the purchased item.

Warranty conditions:

  • If you bought an item and a defect is found during the warranty period, our store undertakes to repair or replace the item.
  1. The warranty covers repair, replacement (if repair is not possible) and free removal and reinstallation of the item. Diagnostics take 1–10 business days. If a replacement part has to be ordered from abroad, the waiting period for the repair will be 30 (thirty) calendar days.
  2. If the store has no part of the same brand and manufacturer, the defective item is replaced with a part of another brand with similar specifications and value.
  3. If the store has no equivalent model or other product with the same specifications and value, the customer receives a full refund.
  • Warranty service is provided at the store address stated on the warranty card.
  • The warranty applies to damage to the equipment caused by a technical defect.
  • To receive warranty service, you must bring the warranty card along with the defective item.
  • Items received under warranty must be tested and serviced within 10 business days.

Warranty service will not be provided if:

  • The product warranty period has expired.
  • No warranty card is provided.
  • The data in the warranty card has been deleted or altered.
  • The damage is caused by power grid problems (voltage fluctuations above or below 220–230 V) or by moisture getting into the device.
  • The damage is physical, e.g. broken, cracked, crushed, burnt, melted and/or liquid-damaged.
  • The fault is software-related (Windows has a virus, the system has been wiped or reinstalled).
  • The manufacturer's usage recommendations have been violated (e.g. an insufficient power supply or cooling was used).
  • The monitor has fewer than 5 dead pixels.
  • Sold items cannot be returned; if a defect occurs, they are covered by warranty service.
  • If the damage was caused by the customer tampering with the item or by incorrect installation.
  • Natural wear of the battery (a factory defect is still covered by the warranty).

Claims will not be considered if the customer breaches the warranty terms.

The store does not cover shipping costs for warranty service (the customer is responsible for transporting the item).

Delivery terms

Orders can be placed by phone or messenger: +995 599 088883.

  • We deliver throughout Georgia by postal service. Delivery prices start from 15 ₾ and depend on the recipient's city and the weight of the parcel. The exact price is confirmed when you place the order.
  • Delivery time: in Tbilisi — 1-2 working days, in the regions — 2-4 working days.
  • You can also pick up your order free of charge at our store: 53b Ketevan Dedopali Ave, Tbilisi.
  • When receiving the shipment, we recommend that you check the condition of the packaging on site.

Returns and exchanges

Sold items cannot be returned. If a technical defect is found, warranty service applies: the item is repaired or exchanged under the warranty terms described above.