Return and exchange - Gamers • გეიმერს

This page briefly and directly describes how returning and exchanging items purchased from us works.

The main rule

Sold goods are not eligible for return. This applies to cases where the item is in good condition — for example, if you change your mind or prefer a different model.

If the item has a technical defect, that's a different case — it is covered by warranty service.

What happens in the event of a technical failure?

Our equipment is covered by a warranty period, the duration and expiration date of which are indicated in the warranty card. If a defect is found in the item during the warranty period, the store undertakes to:

To repair something;
If repair is not possible, replace with a similar item. If we do not have a part of the same brand, the item will be replaced with a part of another brand with similar features and value;
If the store does not have a product of a similar model or with the same features and price, the customer will receive a full refund.

See detailed terms and conditions on the pages: Warranty And Terms and conditions.

How to contact warranty service?

Please bring the warranty card with the defective item - warranty service will not be provided without it.
Warranty service is provided at the store address indicated on the warranty card: 53b Ketevan Dedoplis St., Tbilisi.
Diagnostics takes 1-10 business days. If the damaged component has to be ordered from abroad, the waiting period for repair will be 30 calendar days.
The store does not reimburse transportation costs during warranty service - the customer is responsible for delivering the item themselves.

What is not covered by the warranty?

Warranty service will not be provided if:

The warranty period has expired;
The warranty card is not presented, or the data on the card has been deleted/altered;
The damage is physical — broken, cracked, dented, burned, melted, or damaged by liquid;
The damage is caused by a malfunction in the electrical network (voltage exceeds 220-230 volts) or by dampness;
The problem is software (Windows is infected, the system has been deleted or rebooted);
Manufacturer's recommendations are violated — for example, insufficient power supply or cooling is used;
The number of dead pixels on the monitor is less than 3.