This page briefly and directly describes how returning and exchanging items purchased from us works.

The main rule

Sold goods are not eligible for return. This applies to cases where the item is in good condition — for example, if you change your mind or prefer a different model.

If the item has a technical defect, that's a different case — it is covered by warranty service.

What happens in the event of a technical failure?

Our products come with a warranty: up to 24 months for new products and up to 1 month for used ones. The exact length and start date are stated on the warranty card. If a defect appears during the warranty period, the store will:

  • repair the item;
  • if repair is not possible, replace it with an equivalent part (if we don't have one of the same brand, with a part of another brand with similar specifications and value);
  • if the store has no equivalent model or product with the same specifications and value, refund the customer in full.

For full details, see: Warranty and Terms and conditions.

How to get warranty service

  • Please bring the warranty card with the defective item - warranty service will not be provided without it.
  • Warranty service is provided at the store address stated on the warranty card: 53b Ketevan Dedopali Ave, Tbilisi.
  • Diagnostics take 1–10 business days. If a replacement part has to be ordered from abroad, the waiting period for the repair will be 30 calendar days.
  • The store does not reimburse transportation costs during warranty service - the customer is responsible for delivering the item themselves.

What is not covered by the warranty?

Warranty service will not be provided if:

  • The warranty period has expired;
  • The warranty card is not presented, or the data on the card has been deleted/altered;
  • The damage is physical — broken, cracked, crushed, dropped, scratched, burnt, melted or liquid-damaged;
  • The damage is caused by power grid problems (voltage outside the 220–230 V range) or by moisture;
  • The problem is software-related (Windows has a virus, the system has been wiped or reinstalled). The warranty does not cover the operating system;
  • Manufacturer's recommendations are violated — for example, insufficient power supply or cooling is used;
  • The monitor has fewer than 5 dead pixels.

Tip for receiving your order

If you are receiving the item via postal service, we recommend that you check the condition of the packaging on site.

Questions?

If anything is unclear, contact us — we will help you: